Terms & Policies
So here's the (not so) small print, AKA the boring but annoyingly important bits, so get the popcorn out and try not to fall asleep!
P.S. If your question isn't answered here, just give us a shout...
Payments are to be made via bank transfer (Faster Payments/BACS), which we will talk through at your design consultation, this may be face to face, by phone, email or FaceTime.
Payment can also be made via PayPal upon request, however, as PayPal charges us to use their service, we will require a small fee to accept payments this way. We will make this clear when we discuss payment options with you.
For international clients, we accept payments through PayPal. Furthermore, international clients are required to convert international funds into GBP Sterling BEFORE payment is made. This can be done through PayPal by selecting ‘Manage Currencies' on your account homepage.
The Ordering Process
After getting in touch with us, we will get back to you as soon as possible to arrange a free consultation either face to face, via phone, email or FaceTime. We will discuss every detail of what you would like your stationery to be like. Once you have decided upon a design and would like to place an order, we require a 25% deposit over certain amounts just to secure your order. We will then send you a 'Wedding Details' form via email for you to fill in with all of the information that you would like printed on your stationery. We will then put together a sample for your approval of the design. At this stage, we can change or tweak things until it is just right! There is no limit to the number of proofs we will send you as we think it is super important to make sure your stationery is absolutely perfect for you.
Once you have given us the thumbs up for your final design, we will send your invitations to print! It is at this stage that we require the remaining balance of your order to be settled.
Please be aware that production time can vary depending on the size/quantity/variations of your order. We will do our very best to give you an accurate time frame but hope you understand that we will do our utmost to get your order to you as soon as we possibly can, taking into account time taken to order the supplies needed for your personalised design, the number of changes you'd like to make to the proofs and shipping time.
We will ship an order upon completion of production and payment of all due balances. A cancellation can take place so long as no production has been started, but we regret that deposits are non-refundable as a result of all of our stationery being completely bespoke to your requirements.
If you are local enough to our workshop here in Enderby, Leicestershire, and you like to collect your order in person, please make this arrangement at your consultation. Otherwise, shipping costs will be clearly factored into your quote.
International clients will be responsible for any import taxes and additional shipping/handling charges that may be levied upon entering their country (very unlikely to occur though!). We are not able to determine if, when or how much these charges would be in the event they are required and they are not included in the shipping charges associated with the order.
All regular weight packages are shipped via Royal Mail Tracked first class, Larger orders are shipped via DPD courier. We do recommend you have postal insurance added (this can also come within certain wedding insurance policies) as we cannot be held responsible for lost or damaged packages once the item has been shipped. Please tell us if you would like us to factor postal insurance into your quote. This will be done via the Royal Mail insurance feature or DPD.
All shipping charges associated with each order are good faith estimates based on the Royal Mail (or other courier if used) specification for the weight, size and destination of each order.
Refunds and Exchanges
Please contact us with any concerns you may have regarding your order. We are more than happy to work together to find a solution to any issues you may have.
Please note, custom orders are non-refundable.
We do try to represent each item we create as honestly as possible. As always, please do contact us with any questions. It is always better to ensure an item is what you are looking for prior to placing the order than it is to be disappointed when receiving the order and having to go through the hassle of changing or returning things.
Again, because of their nature, custom orders are non-refundable.
Additional Policies & FAQs
Most - if not all - items we have on display can be altered to fit your needs. Whether it is a colour change, a quantity change or a variation, just let us know. We love being challenged to come up with new designs. Many items exhibited are exactly that, so please don't hesitate to contact us!
All invitations, programmes, save the dates etc. will require the approval by you of a digital sample prior to production. In the majority of cases, we will communicate via email with digital samples that will be edited as many times as necessary until you give the approval to print and begin production of the invitations. **Please look over each sample very carefully prior to giving approval. Any errors found after printing will be subject to a reprint fee to cover supplies and labour as well as the cost of reshipping.**
Please be aware, in an effort to protect the creative integrity of our work and our designs, we do not supply the names of the supplies or fonts used. A lot of time is spent choosing each individual aspect of our designs. In an effort to avoid issues where information is used to mimic our designs, it is something we simply can’t do. We truly appreciate your kind understanding!
If you have a question that is not covered here, please get in touch with us (we love to chat!).
Hooray! You’ve survived the boring bits, now let’s get designing...